Whistleblowing System

Our Whistleblowing System

Compliance with legal regulations and internal rules as well as the principles set out in our Code of Conduct and the Code of Conduct for Business Partners is a top priority at Porsche Chile. Our company's success is built on integrity and compliance.

It is important to be aware of possible misconduct by employees or suppliers and put an end to it. We therefore entrust the Porsche Investigation Office with operating an independent, impartial and confidential Whistleblowing System on our behalf.

A key pillar of our Complaints System is the principle of procedural fairness. It also ensures the greatest possible protection for whistleblowers, Involved Persons and employees who contribute to the investigation of allegations of misconduct. This also includes providing opportunities for whistleblowing and anonymous communications. We make sure that we do not take any steps to identify anonymous whistleblowers, that they do not misuse our Whistleblowing System. Retaliation against whistleblowers or individuals who contribute to investigations at Porsche Chile will not be tolerated. The persons involved are presumed innocent until the infraction is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, prompt and protected process.

Qualified and experienced personnel of the Investigation Office will thoroughly examine every complaint of possible misconduct by an employee of the Volkswagen Group and will follow up systematically. First, you will receive a confirmation of receipt. The Bureau of Investigation will then evaluate your complaint. This includes collecting data, in particular from the whistleblower. Only if this initial assessment shows indications of a violation will an investigation be initiated by a respective Investigation Unit. The results of the investigation will then be evaluated by the Office of Investigation and action will be recommended as appropriate. You will be provided with information on the status* and outcome of the procedure without undue delay.

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and the environment by direct and indirect suppliers, may also be reported to the Office of Investigation, as well as complaints requiring immediate action. The Investigation Office will inform the responsible departments, who will carry out the corresponding procedures. This includes in particular taking the necessary measures to minimize or put an end to violations and/or risks.

You can find more information about the procedural principles of the Volkswagen Group Complaint Procedure here.

Do you have any questions or comments about a Porsche product or service?

If you have doubts or queries regarding your new or used vehicle | If you have any suggestions or complaints about the service provided by Porsche Chile, please contact our customer service center at 600 712 7000.

Please understand that our Whistleblowing System does not process customer complaints.

The Whistleblowing System offers several channels for reporting potential employee misconduct that allow for rapid review and reaction by our company if necessary.

24/7 hotline

You can make a report 365 days a day, 24 hours a day, using the national number: +56 22 483 5917 and enter the 122333 Organization Code.

Online complaints channel

You can use a web-based communication platform [Speak Up Link*] to contact the Research Office in many languages, the 122333 Organization code must be entered. This system is confidential and secure.

Even if your preferred language is not offered in the whistleblowing channel, you will be able to use any language to submit your report. You can also contact the Research Office in any language via email or post.

*Link: https://goto.speakup.report/phs

You can download the People Intouch "SpeakUp/Listen for a change" app on the App Store/Google Play Store or scan the QR code, by entering the code of the 122333 Organization.

Porsche Holding has appointed external lawyers to act as Ombudspersons (defenders). They will advise you on the Complaints System or ensure that reports are sent anonymously to the Investigation Office if you wish.

If you would like to contact the Ombudsperson, you can find the contact details here: http://www.ombudsmen-of-volkswagen.com/

You can contact the Porsche Research Office by e-mail:

[email protected]

Central Bureau of Research

Postal address: Central Investigation Office Box 1717 38436 Wolfsburg, Germany

In person: By scheduling an appointment in advance by writing to the E-mail [email protected].

Dr. Ing. h.c. F. Porsche AG

Mailing Address/In Person: GR - Legal and Compliance Complaints Office Porscheplatz 1 70435 Stuttgart, Germany

Ombudspersons

You can easily download the SpeakUP app using the QR code below and submit your report directly via the app. Please use the Porsche Holding Salzburg company code: 122333 or the second QR code for the PHS company code.

Questions or suggestions for improvement regarding the whistleblowing system can also be directed to the Office of Investigation.

If you have been interviewed in the context of an inquiry, you have the possibility to give your opinion to the Ombudsman as an independent body.

In addition, you can also contact our local Compliance Officer regarding the Whistleblowing System via [email protected]